![]() Place the factory box into a separate shipping box, and include the RMA number underneath the return address. Please make sure you repack the product carefully. Shipping Products for Returns or Exchange In order to arrange a return/exchange, please contact us via email us to obtain an RMA (Return Merchandise Authorization) number. In case of items missing or damaged in transit, you must claim them within three business days of receipt of merchandise. In case you receive a defective or damaged item, we will exchange it for a replacement or issue a refund. Somerset, NJ 08873 Defective or Damaged Items Unboxed or unwrapped educational tapes or books.Nonreturnable items specifically mentioned on the website.Any computers built, customized, or modified as per customer specifications.Unboxed consumable items such as CD, DVDs, ink cartridges, film, bulbs, etc.Unboxed computers and computer software with unsealed original packaging.Unboxed TVs, combos and monitors 37" or larger with unsealed original packaging.The refund amount is limited to the original purchase price.Shipping and handling fees are non-refundable. ![]()
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